. You go to the airport and suddenly it turns out that it doesn’t matter. The flight is canceled or significantly delayed and instead of enjoying the trip, you think about the lost money. However, the scenario of such a trip may look completely different. If you buy a ticket through and choose the Gurantee service, you will immediately receive up to 100 euros to buy a new ticket wherever you want. How does it work and how much does it cost?
A canceled flight will no longer be a problem. Kiwi.com will give you money to continue your journey. How does it work?
The Gurantee service allows you to enjoy your trip and not worry about cancellations, and you do not have to remember about check-in. What does it look like in practice? The extended warranty offers quick refunds in the form of Kiwi.com credits if your flight is canceled. When travel plans are disrupted, e.g. due to delays, the company searches for the best replacement flight at a similar time. The company even covers the higher costs of alternative connections.
We calculate the credit internally by calculating the cost of an alternative supplement to your travel plan, i.e. reaching your destination or returning home. You receive a message that you have been granted, for example, a 100 euro credit, which in each case is enough to book an alternative flight or – depending on your preferences, for any reservation: you can stay with the current one, or you can fly to any city that is available in Kiwi. com. We have been using these pre-calculated alternatives for years. One of the problematic issues was when customers, after canceling their flights, did not always reach their preferred destination and quite often, when adjusting their plans, they were not fully satisfied with the alternative solutions we had calculated – they often bought something completely different. Now they can spend their credit on anything that makes sense. They can choose a more expensive flight, use the credit and pay the difference. It all depends on the customer’s decision – says Michal Šindelář, VP of Consumer Product at Kiwi.com.
Interestingly, unused money is not lost. Kiwi.com credits can be used once, but also for, for example, ten other bookings. As an added bonus, the guarantee also covers check-in, so travelers don’t have to remember about it. Additionally, Kiwi.com also provides 24/7 chat support in any language. You can contact them at any time for help with your travel issues.
– Every time we receive a message or question from a customer, we first try to help with a message generated using AI technology. This type of “virtual agent” tries to help as long as it makes sense. When the virtual agent realizes that he is unable to help with his digital knowledge, he is switched to our representative. Therefore, when the virtual agent cannot answer the customer’s questions, we provide the opportunity very easy to contact a human. To sum up – whenever possible, we continue the discussion via a virtual assistant, but when it no longer makes sense, the conversation is transferred to an agent – explains Michal Šindelář and adds that you can also ask to talk to a human at any time – However, this almost does not happen. The implementation of this solution covers the vast majority of inquiries and most topics. The number of situations in which the virtual assistant fully answers the customer’s questions constitutes the majority of cases human, and AI talks to them. At the same time, we are transparent – at the beginning of the conversation, the client hears: “Hi, I am a virtual assistant and I will conduct this conversation with you.”
How do I purchase the Kiwi.com Gurantee service? Price
Gurantee is available when booking a flight via Kiwi.com. This can be done via a website or app. Select the flights that interest you. During the booking process, Kiwi.com will offer you to add the Kiwi.com Gurantee service. Just confirm your selection with one click. The price depends on the specific booking, e.g.: a flight from Warsaw to Bergamo at PLN 216 + PLN 24 for Gurantee, for a Warsaw-Copenhagen flight at PLN 178 + PLN 22 for Gurantee. It also happens that the service is already included in the price of the flight, e.g. on the Warsaw – Dubai route, the entire ticket costs from PLN 917.
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