The problem repeats itself second time this month. Htwo weeks ago exactly the same thing happened: the ttechnicians had to use cell phones because the The system stopped receiving calls and orders were written on paper.
For three hours, INEM’s service centers were left without an IT system again. THE Pre-Hospital Emergency Technicians Union guarantees that the problems were solved by the “high number” of technicians working overtime.
O National Institute of Medical Emergency confirm to that the failure in the computerized system of the Urgent Patient Guidance Centers (CODU) occurred in Wednesday, between 4:00 pm and 7:00 pm.
INEM guarantees that this failure in Urgent Patient Guidance Centers did not commit answering calls or activating emergency resources. Technicians carried out manual maintenance to avoid failures, says Público.
Rui Lázaro, from the Union of Pre-Hospital Emergency Technicians, also confirms the failures on Wednesday afternoon.
The person responsible guarantees that thanks to the “high number of technicians” at CODU in overtime it was possible to “overcome the constraints”.
“There were no more than five or six calls on hold simultaneously, which is what happens on a normal day,” he adds.
The causes are now being investigated.
To what the SIC found out at the time there was a network card failure which momentarily prevented communication between computers.
