On the first day of the telephone pre-screening model, most pregnant women who appeared in the emergency rooms of the Lisbon maternity hospital did not meet the requirement. Some didn’t even know about the new rule in force.
Already MAlfredo da Costa aternityin Lisbon, . Some women did not know that it was necessary to call SNS24 to be admitted to the emergency room, but the hospital has a telephone number available to make this first contact.
The doors are not closedalthough they show a new notice. AND .
Joeuda Dantas wanted to be served at the Alfredo da Costa Maternity Hospital. Lwent to the SNS24 e you were given another solution, with the which did not agree.
“He sent me to the health center where I already came from”account. “There is no answer there. If there had been an answer (…), I would have stayed there.”
“I’m going to be left without care, needing urgent care. I won’t make it,” he laments.
Fineness Bucawho is 37 weeks pregnant, has been waiting for care since the morning. QWhen you started feeling pain, went straight away to emergencies. Nto the was informed of which is now mandatory to connect antes of itself lead to the service.
“I didn’t know. When I arrived, they explained it to me. Even so, I was attended to”, he says.
This time,didn’t use the telephone and the triage ended up being done by a nurse. An exception to the rule, applied only in cases that are perceived, to depart, which can be serious.
A telephone at the back of the room
Who arrives at MAlfredo da Costa aternity without calling o tem available, at the end of the waiting room, a telephone with direct connection.
“Most of the ladies went to the emergency room without having previously called Saúde 24, but they did what they did here contact already in our emergency”, explains the nurse Fernando Prada, from Maternidade Alfredo da Costa.
The pilot project wants it to be like this for everyoneand will advance if it goes well.
“Right now, it’s a three-month project. We will do a weekly assessment at first and then monthly, to truly see what this triagem will bring us”, says Ana Fatela, deputy clinical director of Maternidade Alfredo da Costa.
Dpatients arriving at this emergency30% are considered little or not urgent. Em mediaare received, per day, 70 women. The intended objective is reduce the influx and waiting times.
