Contrary to what many believe, exchanging a product without a purchase receipt is possible, but it depends on some factors, such as the payment method used and the store’s collaboration. Purchasing an item and, shortly afterwards, realizing that it is defective or does not meet the expectations created at the time of purchase is a frustrating situation for any consumer. Fortunately, the law protects customers in cases of dissatisfaction or defects, allowing the exchange of products, as long as the deadlines and conditions established by the store are met. But what happens if you lose your purchase receipt? Find out more in this article.
What does the law say about exchanges without a receipt?
According to , the legislation does not directly mention the obligation to present the receipt to exchange an item. However, the law establishes that traders must replace or repair defective products within the applicable warranty period. Regarding the need to present the receipt or other proof, the law is silent.
On the other hand, merchants have a valid argument for demanding the coupon: with so many stores selling the same products, it is not possible to confirm that the item was purchased at that establishment without some type of proof. If the product was purchased in another store, it is that store that is obliged to carry out the exchange or repair.
How to exchange an item without a purchase receipt
Although the receipt is the most common proof, there are other ways to demonstrate that the purchase was made in that store:
- ATM receipt: If you paid by card, the bank transaction stub can be used. This proof includes data such as the date, the amount paid and the beneficiary of the payment, acting as an alternative to the original receipt.
- Taxpayer Number (TIN): if you requested an invoice with NIF at the time of purchase, the store will be able to locate the invoice in the computer system. The purchase record is associated with your tax number, allowing the receipt to be retrieved.
- Customer Registration: Some stores record invoices associated with customer profiles. If you created an account at the store and provided your details, employees can retrieve the information needed for the exchange.
How to avoid losing receipts
Keeping original bills and invoices is the most effective way to prevent problems. However, due to the fragility and volume of accumulated receipts, a practical alternative is to digitize them.
- Warranty Management Applications: apps like Keep Warranty, available for iOS and Android, allow you to scan invoices, organize documents by categories and alert you about warranty deadlines.
- Store Systems: many stores offer loyalty programs or customer databases, where receipts are stored. To benefit from this service, it is essential to request an invoice with NIF, ensuring that purchases are associated with your profile.
If you need to exchange an item and don’t have a receipt, there are alternatives that can make the process easier. Whenever possible, ask for an invoice with NIF, especially for higher value purchases, and use digital tools to organize proof. This way, you will be prepared to resolve any situation more easily.
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