This Wednesday, December 26th, marked the beginning of the period in which it is possible to exchange unwanted Christmas gifts. The reasons for these exchanges vary: from poor taste choices, inadequate sizes or, in some cases, preference for monetary value. After the excitement of unwrapping gifts on Christmas Eve, many consumers dedicate the next day to looking for alternatives in stores. Some even take advantage of sales promotions to turn one gift into two or three, making the most of the lower prices at that time.
However, not all stores accept exchanges, and it is essential to know the commercial policies. Store staff often notify you of exchange conditions at the time of purchase. Legislation provides some guidance, but practice is often defined by store policy. Therefore, it is important to find out in advance about the deadlines and conditions, as well as the possibility of receiving a voucher or cash value.
Exchanges or returns are only mandatory in the event of a product defect, as long as the customer has not been alerted in advance. Therefore, whoever gives a gift must check its condition carefully. In the case of returns, stores can decide how to refund: either in cash or by crediting the account. During sales, it is important to act quickly, as products sell out more easily.
According to , it is important to look at the prices charged during sales, the exchange of the product must be made at the original value for which it was purchased and not at the current price. If it is only necessary to change the size, the store may choose to provide a voucher or allow the choice of other products until the initial value is reached. This sales period is a favorite for many to exchange unwanted gifts by combining the various factors mentioned.
To facilitate exchanges, it is essential to keep the purchase receipt and not remove labels. Also ensure that wrapping paper has been checked before discarding it.
In online commerce, the rules are different. Consumers have 14 days to regret their purchase. According to , “the refund of the amount paid by the customer must be made within 14 days following the product being sent to the store. If the seller fails to do so, he is obliged to return double the price paid by the consumer within the next 15 working days.”
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