Banco Santander warns of a computer error that shows duplicate charges in its clients’ accounts | Companies

You must have been shocked this morning when you opened your applications or private profile on the web and took a look at your account. A computer incident has caused charges on the cards to double. The entity notified its clients of the situation it was going through through a message in its application. “Important notice! Due to an incident, it is possible that some of your card movements are duplicated. We are sorry for the inconvenience. “We are working to solve it as soon as possible,” the message reads.

The entity has recognized this problem on X, the platform formerly known as Twitter: “We are sorry for the inconvenience, we are working to resolve the incident as soon as possible to regularize the movements that now appear duplicated.” In statements to the agency EFESantander has avoided estimating how long the solution will take, although they did clarify that the problem would be affecting “few” customers and only in Spain.

Several bank clients have also gone to X to check if what appeared in their accounts was an error that affected more people. Likewise, they have shown their anger at a situation that is repeated in less than a year.

Throughout the afternoon, the entity has confirmed that they are working to ensure that the duplicate movements “are regularized” during this same day, while ensuring that “if any charge arises resulting from the incident”, it will be assumed. by the bank.

It is not the first time that Banco Santander customers have been shocked like this. caused both charges and income to be duplicated in the accounts, without affecting the client’s balance. This was a display problem that also affected purchase authorizations in online stores, which appeared as if they had been made twice. At that time, the entity chaired by Ana Botín denied that it was a cyberattack and assured that it was just a computer error that would take a few hours to solve.