Anav filed a formal complaint for several reasons, including difficulties in access to reimbursements, lack of support for passengers with disabilities and collection of “-exhaust values” to adults traveling with children.
The National Association of Travel Agencies (Anav) filed a formal complaint to the Competition Authority (ADC) against the Low-Cost Ryanair airline, alleging several practices considered harmful, not only for travel agencies, but also for consumers.
Among the accusations, ANAV lists “discrimination practices, dominant abuse, potential violation of the General Regulation on Data Protection (RGDP), lack of support for disabilities, among others, by the Irish airline”
According to the association, these practices have been harming passengers throughout the Portuguese territory, with special incidence at Porto and Faro airportswhere Ryanair “has an evident domain in relation to most routes.”
Difficult reimbursements and “values-extract”
The Association also highlights “Extreme difficulty” in access to reimbursements for customersdue to the lack of personalized service, the requirement of facial reading to verify identity, and still denounce “Practically nonexistent” support for passengers with disabilitieswhich is only provided “only for additional payment”.
Another point addressed in the complaint refers to the airline’s luggage policies. Anav criticizes the charge of hand luggage fees, “even if passengers are forced to travel with them because they are part of a travel accessory.”
In addition, it denounces the “Extra values” collection adults traveling with children, which considers “evident discrimination.”
The association also accuses Ryanair to discriminate travel agencies when making it difficult or impossible to mark reserves through these intermediaries.
According to the newspaper, Anav has tried several times to contact Ryanair so that these issues could be resolved, but to no avail.
