António Pedro Santos / Lusa
The Minister of Health, Ana Paula Martins, during a visit to INEM.
Sword Health Company was in charge of applying IA at INEM service service. But he was “perplexed” with what he found – says the service can even “collapse”.
There was already a robot created by the Portuguese company of Ia Sword Health to answer the calls at the National Institute of Emergency Medical (INEM). It had voice, simulations made, built system… and It was going to be installed for free.
But, according to what the company’s director, Virgílio Bentoshe told the newspaper, “We need a lot, it’s a very long list. It is not possible to integrate our solution In the INEM information system for calls to be routed to the human operator or AI. What we found is scary. ”
The founder of Sword Health also says that “INEM’s system is obsolete, fragile and who is managing it has no idea of it. The state of the information system resembles the bridge in Entre-os-Rios. Fell because there was no maintenance And we foresee a disaster, a collapse, in INEM, given the information system it has. ”
“The team was perplexed with the inability of technicianseven more so because it is a critical system, absolutely essential. The system is at risk and cannot happen. It is a critical system, people live or die based on this system. We tell the truth, free, because we don’t even expect contracts with the government, ”he says.
The company ensures that it “tells the truth,” since “we don’t even expect contracts with the government.” “We should not even want favors and someone has to say what is happening in INEM. The team’s feedback is that We are facing a time bomb. ”
“We cannot move forward, because we cannot change the INEM system. It is necessary to be the external employees, who have done the system, to do so and, for that, it needs pressure, which does not exist. We passed the frustration to the president of INEM, but everything was back to the intermediate layer and was the same, ”concludes the director.
Contacted by the same newspaper, the direction of INEM says, in turn, that “the works have taken place normally, with several advances today.”
However, “to ensure an optimization of the operation of the urgent patient orientation center, the priority is able to provide the personnel map with all the professionals they need.”
“At the level of information systems, are being the target of interventions and investments with a view to modernization ”, ensures the management of the service, which ensures“ actions in the medium and long term ”.
For Virgílio Bento, the solution would be to open an audit to ascertain all problems, which are “Absolutely basic things, Like the triangulation of the calls ”:“ If it is a fixed number, it always has an associated address and if it is a mobile phone is just to triangulation of cell towers, a basic technology and already 15 years old ”.
“There are easy things in a system that affects thousands of people and in a critical situation,” says the engineer, who ensures that “Emergency technicians are the first victims. Are in burnout because they know the importance of their work and have to find solutions for those who call it. ”
