The National Communications Authority (Anacom) is alerting consumers to a new fraudulent scheme related to telecommunications service contracts. In recent times, there have been several complaints about situations in which customers are approached by individuals who are undergoing operator account managers.
According to the complaints received, this fraud occurs when telecommunications contracts are close to the end of the loyalty period. Burlons contact customers and claim that equipment replaces, such as routers and pits, indicating that this exchange will have a significant cost, often in the order of hundreds of euros. This information is false and intends to lead consumers to accept disadvantageous conditions or provide personal data.
ANACOM recommendations
ANACOM clarifies that while it is common and legal for operators to contact customers to present new offers and information on contract renewal, consumers must be aware of suspicious approaches.
If you receive a telephone contact or a home visit, ANACOM recommends that “always ask the identification of the person (name, company and department)”. In addition, it is advisable to request that the information be sent in writing, for example, by email, before making any decision.
Precautionary measures
To avoid falling into this scheme, Anacom, cited by, advises not to provide personal or banking data without confirming the identity of the interlocutor. If in doubt, consumers should contact the carrier’s customer support service directly and postpone any decision until they confirm the veracity of the information received.
What to do in case of suspicion
If it is suspected that it has been the target of this scam, it should report the situation to the telecommunications operator and the competent authorities. It is also possible to file a complaint with ANACOM, so that the entity can monitor this type of occurrence and act on consumer protection.
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