Losing a bank card or seeing it retained in a multi-crowning box can be a frustrating situation, especially if you are in an emergency or need the money right away. However, this is a relatively common problem and there are procedures that can follow to recover the card or minimize damage.
Why can a Cashier Cashier retain the card?
Automatic boxes (ATM) can swallow cards for various reasons, including:
- PIN Introduction Error: If you enter the wrong code three times in a row, the security system automatically blocks the card and terminal retains it.
- Expired or invalid card: Some terminals may retain cards whose validity has expired or have been canceled by the bank.
- Non -atm technical problems: The terminal may have a malfunction that prevents card returning, especially if the reading system is defective.
- Outdated waiting time: If the user does not remove the card within the limit time after completing the operation, the ATM can automatically collect it.
- Bank security measures: If the banking institution suspects a fraudulent activity, it can block the card and retain it in the ATM as a precaution measure.
Immediate steps to take if the crowd swallows your card
1. Wait a few minutes
In some cases, the terminal may only have a momentary delay in the return of the card. Wait a while to see if the problem is automatically solved.
2. Check that there is a contact number in the ATM
Many ATM boxes have a customer support number on the screen or glued to the machine. If you are within the bank’s opening hours, it may be helpful to call and request immediate assistance.
3. Contact your bank
If your card has been retained, call your bank’s customer support service immediately to inform what happened and ensure that no one can use it improperly. The bank can:
- Inform you if the card has been retained for security reasons or technical error.
- Block the card to avoid unauthorized access.
- Indicate if you can recover the card or if you will need to issue a new one.
4. If it is an ATM inside a bank branch, ask for help to the counter
If the Cash Cashier belongs to a bank branch and is at opening hours, the bank may return the card on the same day. Some institutions allow employees to recover rated cards in their internal ATMs.
5. If the ATM is from another bank, report the occurrence
If the terminal belongs to a bench other than yours, it may be more complicated to recover the card. In these cases, the card is usually destroyed for security reasons, and you will need to ask your bank a new one.
How long does it take to receive a new card?
If the card cannot be recovered, the bank will send a new one to its address. Waiting time varies between 5 and 10 business days, depending on the banking institution. Some banks offer an urgent emission service with faster delivery, but may charge an additional fee for it.
Can I continue to make payments without the physical card?
If your bank supports digital wallets such as MB Way, Apple Pay or Pay, you can continue to make payments with your mobile phone while waiting for the new card.
How to prevent the ATM from swallowing your card in the future?
- Always confirm the card expiration date before using it.
- Memorize PIN correctly And avoid inserting it incorrectly three times in a row.
- Do not be distracted when removing the card After the operation, to prevent it from being collected automatically.
- Choose ATMs from Banks during office hoursso that it can solve problems immediately.
Conclusion
If you follow these precautions, it can significantly reduce the risk of losing your card into a multi -game box. But if this happens, now you know exactly what to do.
It is always recommended that, in case of card retention, the customer immediately contact the issuing bank for specific guidelines and ensure the security of your account.
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