Making a bank transfer has become a simple and fast process, either through the ATM, homebanking or MB Way. However, a small error when entering data can result in sending money to the wrong account. If this happens, you should not worry too much, as there are some measures that can be taken to try to recover the value transferred. However, it should act fast.
What to do first?
The first step is to keep calm and act quickly. As soon as you realize the error, you should check if the account to which you transferred the money really exists. If IBAN inserted is invalid, the transfer will be automatically annulled and the amount will return to your account within 48 hours.
If the account to which the money was sent exist, you must immediately contact your bank. Explain the situation and request the transfer reversal. Although banks do not have an obligation to cancel or return transfers made by user error, they may intervene with the receiving account holder to try to resolve the situation.
E no MB Way?
In cases where the transfer was made through MB Way for a wrong phone number, the process of recovering your money is more complicated, says. As MB Way transfers are immediate and irreversible, the bank cannot nullify the operation. However, it is still possible to contact the banking institution and check if there is any form to intercede with the recipient.
If you know who received the money by mistake, you should try to contact you and ask you to make the voluntary return of the amount. Often people understand the situation and reimburse without additional intervention.
If the recipient of the transfer refuses to return the amount, it may resort to the competent authorities. The fact that someone has an amount that has been improperly credited to him can be considered improper appropriation, a crime provided for in the Portuguese Penal Code.
Where can I complain?
To formalize the complaint, you can go to a PSP squad, GNR post or the prosecutor. You will need to present proof of the transfer and any contact attempt you have made to resolve the situation amicably.
In some cases, banks provide a mediation service to try to recover the money. Although the return is not guaranteed, this may be a viable alternative before resorting to the judicial authorities.
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What if the error is due to phishing?
If the wrong transfer has occurred due to a fraudulent scheme, such as phishing or throlles, you should contact your bank immediately to try to get your money back. Some financial institutions may be able to block or reverse suspicious transactions as long as it is alerted in time.
In addition, it is essential to file a complaint to the Judicial Police for the case to be investigated. Computer crimes are growing, and specialized authorities can track those responsible and, in some cases, recover the stolen values.
How to avoid errors in this type of situations
To avoid errors in the future, it is recommended to carefully check all data before confirming a transfer. Always enter the IBAN or phone number carefully and, if possible, make a test transfer with a small value before sending more large amounts.
Whenever possible, use the transfer services between contacts stored in your bank or MB Way as this reduces the likelihood of error by manually introducing data.
The Time Factor
Finally, remember that time is a critical factor in these situations. The faster acting in case of mistake in a transfer, the more likely it will be to recover your money. If in doubt, never hesitate to contact your bank for guidance on the following steps.
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