Document theft or loss can happen at any time, requiring a quick replacement to avoid inconvenience. To address this situation, there is a specific place where you can redo all your documents, ensuring that everything is regularized again as soon as possible.
What is the counter I lost my wallet
O is the site that allows the service to replace essential documents in cases of loss, theft, theft or change of personal data, such as name and address.
Who can use this service
The service is available to any Portuguese citizen over 18 years and resident in Portugal.
Which documents can be renewed
To use this counter, it is necessary to deal with at least two of the following documents:
- Citizen card
- Driving license
- Single Automobile Document
- ADSE Card
- Club of Portugal Automobile Card (ACP)
How to schedule the service
Before going to the counter, you need to make a prior appointment. Contacts and places where the service is available can be consulted online.
What to do in case of loss or theft of the citizen card
Before requesting a new citizen card, it is recommended to immediately cancel the document for security reasons. The cancellation can be done through the internet, at a Citizen Card Service or by phone (+351) 211 950 500.
Request for a new driving license
By renewing the driving license, there are some rules to take into account:
- Can request a duplicate or change the name, but cannot make both orders simultaneously
- The address was no longer in the driving license, and it is not possible to change it
- If the replacement is due to loss or theft, the duplicate will be the same as the previous
- The second -way request cannot be accumulated with a revalidation request by age
- The guide delivered to the counter allows you to drive while valid
How to Treat the Single Automobile Document
To request the duplicate of the single automotive document, the vehicle must be registered on behalf of the applicant.
Necessary documents for the order
If the citizen card or identity ticket has also been lost or stolen, the applicant must present a valid identification document, such as the passport or the driving license.
If you do not have any valid documents at the time of the request, the process will be pending until a new identification document is obtained.
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How much does it cost to replace the documents
Costs vary depending on the document. For example:
- The citizen card can cost between 15 and 18 euros, depending on the age of the applicant
- The duplicate of the single car document has a fixed cost of 30 euros
What to do immediately after the loss of documents
Whenever the loss or theft of documents occurs, the first step must be the contact with the authorities to record the occurrence. Although it is not always possible to recover the documents, this record may be useful to avoid fraud.
What happens if it does not replace the documents
Failure to replace documents can have legal and administrative consequences, such as difficulties in accessing public services, inability to conduct or even problems in bank transactions.
How long does the replacement
Waiting time for new documents may vary depending on the type of order and the place of service. In many cases, it is possible to request an urgent service by paying an additional fee.
How to Avoid Document Loss
To reduce the risk of loss or theft, it is recommended to use secure wallets and digitize the essential documents, so that the data can be consulted if necessary.
Alternatives for temporary identification
If you lose all your documents and need a means of identification, you can resort to passport if you have a valid. In some cases, proof of replacement request may be accepted for certain services.
Contacts for more information
For more information about the counter I lost your wallet and services available, you can consult the official sites of the responsible entities or go in person to one of the counters available in the country.
A service to simplify the replacement of documents
The counter I lost my wallet was created to centralize the document replacement process and reduce the time needed to treat these bureaucracies.
The existence of a single place where it can redo all essential documents facilitates the lives of citizens and avoids unnecessary displacement to different services.
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