Larissa would fly on the morning of Tuesday (11) to Presidente Prudente, in the interior of São Paulo. It would be a trip to work, on a Voepass plane.
On the way to Congonhas Airport, which is in São Paulo, the physiotherapist rolled social networks when he was surprised by a news: the National Civil Aviation Agency (Anac) had
“When I arrived here at 10:50, I confirmed that my flight was canceled and directed me to the LATAM window. On the way to the airport I had already seen, on Instagram, that Voepass had been suspended, ”he told the CNN no terminal.
The procedure reported by Larissa was the standard operated by Voepass on Tuesday in Congonhas: forwarding passengers to Latam in an attempt to re-regal the passenger on another flight with the same destination.
Part of the passengers were resumed – it was not the case of Larissa. The flight available to the destination in the interior would take off at 11 pm on Tuesday and it would not be possible for the physiotherapist to attend his commitment.
“My case was not resolved. But the attendants were super helpful, ”said the passenger, who must have her ticket repayment.
Procon-SP has notified VOEPASS to perform the appropriate clarifications to impaired passengers about suspension and solutions to the problem. The consumer protection agency sent inspectors to Congonhas to accompany face -to -face care.
Six inspectors made rounds through the terminal and supervised calls, photographing them and recording. According to reports to CNNthere were no relevant complications.
PROCON NOTIFY VOEPASS
Procon has asked Voepass to notify how the suspension of scheduled flights was reported for this Tuesday. LATAM was also notified due to commercial agreement between the two companies. Voepass flights can be marketed by means of the two airlines and travel agencies.
According to Procon, the duty to inform passengers on flight changes and cancellations will be the company responsible for commercializing tickets.
In addition, the agency explains that companies had to inform the flight situation, and the alternatives provided for in the legislation, such as:
- re -regular on another flight of the same airline or even from another company
- execution of the service to the same destination by modality as road road, for example
- and reimbursement of the amount paid in full
In a statement, ANAC reported that the decision is due to violations under the safety conditions established by the agency.
Also according to the publication, the suspension is precautionary, and will be valid until the “correction of nonconformities related to the company’s management systems provided for in the regulation”.
