This service It is available in 10 citizen spaces across the country. The measure was foreseen in the action plan for migrations and starts a few months late.
From this Monday, the foreign citizens with the regular situation in Portugal They have access to the digital mobile key and can deal with multiple documents at once, in a single counter. The goal is to simplify immigrant access to documents and decrease pressure about service services.
“It is an important measure because it simplifies people’s lives” e “It allows, instead of going to three different public services, citizens can only face one or can do comfortably at home, because this service can also do at home.”through the digital mobile key, told Lusa the Minister of Youth and Modernization, Margarida Balseiro Lopes.
From this Monday, It is possible “Request, in the single request, the Fiscal Identification Number (NIF), the Social Security Identification Number (NISS) and the National User Number (NNU)” “says the government, in a statement.
This Monday, at 12:00, The Minister and the Minister of the Presidency go to the Citizen of Loures Space To see the operation of the system, which is available in nine similar locations in the country and via the internet, for those with digital mobile key.
“In a single request, without even having to go in person”I can “Solve a complex bureaucratic problem”then receiving the data by email.
“In sparing these people to come to these stores and public services in person, we are also ensuring that we do not overwhelm the work and lives of people who work in these spaces, who often see each other with huge pressure by the number of people looking for these public services,” said the minister.
This measure “It is intended for foreign citizens, who do not have a citizen card and who already have residence permission or have already requested, who have the nationality of a European Union country, who have required international protection” That is, already holding the refugee status or beneficiary of international protection, warned the ruler.
On the ‘online’ page, gov.pt, A virtual conversation assistant is now available to answer questions in 12 different languages.
To be “This is another problem we have in Portugal, because we have many citizens who do not yet speak Portuguese and who also have difficulty having access to this information because of the linguistic barrier.”recognized the ruler.
From now on, “The virtual assistant says all the steps that the person has to follow“To request the identification numbers in their relationship with the state and indicates that“Citizen space is that one can drive.”
This service It is available in 10 citizen spaces across the country (Braga, Cascais, Lisbon, Olhão, Lagos, Setúbal, Porto, Loures, Oeiras or Faro).
This simplification model was planned in the plan for the migrations announced in June last year by the government and was one of the expected simplex measures.
Custom “Forced articulation work between various entities, because we are simplifying people’s lives”but required the combination of efforts by organizations As the agency for integration, migrations and asylum, the Administrative Modernization Agency, the Tax Authority, Health and Social Security Services, among others.
According to the government, “This measure will have a double positive effect: it will simplify the obtaining of these identification numbers by foreign citizens and, at the same time, will improve the efficiency of public services to serve all citizens, reducing pressure on face -to -face care.”
For now, the system is only possible in 10 citizen spaces, but The goal is to be “Progressively extended to the entire network, which today has over 930 spaces”.
In addition to face -to -face service, information about the process is also accessible telephone through the Citizen Line (210 489 010) or the Single Portal of Digital Services, .
