Since 2016, the municipality of Olhão has been an example of digital innovation, with the implementation of various transformations in its online services, modernizing both internal processes and the experience of citizens and their relationship with the municipality. Evolution has been marked by several significant milestones over the last few years:
2016: Beginning of process dematerialization, with the creation of electronic forms and the implementation of the Mynet platform. This year marked the reengineering of processes and the availability of online services on the city’s website.
2018: Creation of users records in online services, which has reinforced safety and streamline administrative processes.
2019: Elimination of the delivery of instructional elements on paper, starting in the area of urban management, representing an important step in digitizing procedures.
2020: Participation in the AlgarvemaisDigital project, promoted by the Algarve Intermunicipal Community, which allowed to improve interoperability between the online services of municipalities, facilitating digital service in the single counter. Olhão stood out for the intensive use of his forms, since the service had been working for over two years.
2021: Launch, on the Mynet Platform, of the municipal, exclusive municipal police, contributing to greater efficiency of services.
2024: Conclusion of total dematerialization of processes. About 150 new forms were made available, totaling approximately 230 affordable forms in the municipality’s online services.
Currently, it provides digital services in various areas: social action; Environment and Public Health; Economic activities; Tax offenses and executions; Culture and Tourism; Sport and youth; Rights and citizenship; Education; Public spaces and advertising; Territory planning; Municipal Police; Civil Protection, Firefighters and Forest Management; Urban rehabilitation; Human resources; Transport, mobility and traffic; and urbanism.
This route shows not only the municipality’s commitment to the modernization and efficiency of public services, but also its avant -garde position in the digital transformation of local administration in the Algarve region.
According to the councilwoman with the Pelro of Administrative Modernization, Catarina Poço, “it is essential that these innovations are disclosed and recognized, since they serve as an example for other municipalities and highlight the hard work performed in the modernization of public services and in the speeding of the relationship of citizens with the municipality”.
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