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Fines range from 50 to 250 euros, but are still rare due to the normalization of noise in public transport.
Speaking to the mobile phone in high-rank or participating in video conferences has become a common practice in Portuguese public transport. This new “normality” generates growing discomfort between passengers, which are no longer only bothered by tall conversations, but also by videos of social networks or music.
Despite the inconvenience, the formal complaints are residual. The authority of mobility and transport (AMT) refers to what, in 2024, Only 121 complaints They were classified as “lack of urbanity/aggressiveness of passengers”, in a universe of almost 29,000. Still, AMT claims to be attentive and applies fines – between 50 and 250 euros – By sound disturbances.
CP, the main national rail operator, recognizes the problem and there is already internal communication in alpha pendular trains to appeal to moderate use of sound. The company still studies Implement “Carriage Silence”like other European countries, where these zones are a consolidated reality. This opening signals a change of posture, given that 9 years ago the CP refused to create zones of silence.
The silent carriages were Created in Francebut also already exist in Spain, Italy, Germany and Ireland. Carriages are equal to the rest, changing only the sales system, in a method similar to old smokers and non -smokers.
The Expresses Network and Flixbus, in road transport, also do not refers many complaints. The Express Network already has videos on board where it recommends “good conduct”, including alerts about mobile phone noise, and admits that sometimes they are the drivers themselves cause noise with the volume of the.
Flixbus, which makes a satisfaction questionnaire to all passengers after travel, admits to having received customer suggestions for Recommend the use of earringsand consider including this warning in the start -up protocols if the problem gets worse.
“In this questionnaire, passengers have the opportunity to send suggestions, and here we have already received suggestions regarding the volume or radio station used on the trip, as well as suggestions for some passengers’ high-rank calls, suggesting that Flixbus recommends to all passengers the use of earphones on the mobile phone,” says one source of the company.
