The Ombudsman’s Ombudsman, through the Platform Fala.br, almost 5,000 complaints and more than 700 complaints involving, according to the request for information answered by the former president of the INSS.
The data survey was made on March 6 this year, almost two months before the operation of the (Comptroller General of the Union) which.
The request was filed by the deputy (PL-SC) in early February and based on an INSS audit and released in November last year that pointed out improper discounts on the accounts of more than 1 million retirees.
In a letter sent by Stefanutto to the Secretary of the General Social Security Scheme, Adroaldo Portal, the former president of the INSS sent a table with data extracted from the Fala.br platform.
In the request, Stefanutto said it was not possible to point out evidence of intent, fraud or administrative error in relation to improper discounts because there were ongoing processes to verify terms of authorizations digitized by the associative entities that have technical cooperation agreements in force with the INSS.
Asked which measures were being adopted to ensure compensation to the insured, he said that the institute’s responsibility was restricted to the transfer to the entities in relation to the operationalized discounts, “the autarchy is not responsible for joint and/or subsidiary responsibility for any discounts.”
It also cited new rules established to regulate the associative monthly discount on retirees and pensioners benefits to avoid the problem.
In the letter, Stefanutto stated that the agency played an indispensable role in managing more than 40.5 million social security benefits and “is in constant battle against fraudulent activities in the digital environment”, as well as facing increasing challenges.
“The main scams detected by the INSS are methods such as phishing, identity theft, fake documents and creation of fictitious holders. These practices impair not only the social security system, but also the beneficiaries who have their personal data compromised,” wrote the then president of the municipality.
Stefanutto also stated that the INSS had adopted proactive measures to combat practices, such as blocking credit and suspension of suspicious benefits, “as well as representing competent authorities for investigation and punishment of criminals involved.” “In addition, it uses validation in two steps in the my INSS application, which aims to ensure greater security in transactions,” he added.
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