Velar, one of the four, made an agreement to indemnify a family that received the coffin with someone else’s body during the wake in São Pedro Cemetery, in Vila Alpina, east of the capital.
The agreement was approved in March this year by. For him, Velar must pay $ 10,000 per person to the widow and the two daughters of a man who died on May 2, 2024 as a result of a heart attack.
The family paid the dealership R $ 4,750 for the funeral service.
On May 3 of last year, family and friends of the man were waiting for the coffin to arrive with the body to start the wake. The widow and daughters were surprised to notice that someone else was in the ballot box.
In the action, the three narrate that the Velar employees insisted that there was no mistake, claiming that they should be very emotionally shaken and that, after the death, the change in physiognomy is normal.
After a lot of complaint, a technical team opened the hitherto sealed ballot box, and Velar staff would have asked questions about any signs of identification.
The room for the wake had to be emptied, while friends and loved ones had to wait outside.
“It does not take much effort to find how vexatious and painful was for the authors [mãe e filhas] Being forced to roll in a naked, known to be strange to indicate places where the loved one would have some sign of identification in his body, “wrote the family lawyer, Paulo Henrique Marques Franco.
Hours later, narrates the lawyer, Velar brought the “right body” and made the exchange.
Upon being mentioned, management () said it is an illegitimate part in the action and it is up to the public service provider to answer for the damage to a third party.
The granting of the funeral service is the target of audit at the TCM (Municipal Court of Auditors) and is.
To the panel, Velar says that there was an incident in the clinic that prepared the body for the funeral, with the exchange of the ID CODE.
“Velar has taken all possible measures to minimize the discomfort caused to the family, who could make the wake with his family member,” says the concessionaire. “A Velar representative later contacted the legal representative of the family and an indemnity agreement was signed between the parties.”
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