The way we interact with the multibancos is changing throughout Europe, with new rules that aim to make access simpler and more accessible to all citizens. These changes seek to improve users’ experience and ensure that no one is excluded from essential financial services.
Bank obligations
According to the Tax Agency, banks are currently required to communicate to the Tax Authority all cash operations that exceed 3,000 euros, as well as surveys or deposits involving notes of 500 euros, as part of the measures to combat tax fraud. However, the change that comes into force in June is focused on accessibility, not tax controls.
New requirements for accessible multibancos
According to the legislation approved in May 2023 and released by the same source, all multibans will have to ensure universal access. This means that machines will have to be adapted so that people with different types of disabilities can use them autonomously and safely.
The regulation establishes that manufacturers must ensure that automatic boxes respect specific rules that facilitate access, not only for those who have visual, hearing or intellectual impairment, but for all users.
Main changes in the operation of the multibancos
Among the news that will be implemented from June, there are several improvements to make the experience simpler and more intuitive, as explained by the Tax Agency:
- The size of the letters on the screens will be increased, with greater contrast to facilitate reading.
- Voice instructions will be incorporated, transmitted through headphones.
- Menus will be redesigned for lighter and easier navigation.
- Tatal surfaces and embossed buttons will be added, easier to locate and use.
- New assisted navigation systems will help users completely complete operations.
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Benefits for all users and essential information
These changes do not only benefit people with disabilities. As mentioned by the same source, the general population will see a significant improvement in the usability of automatic boxes, with lighter instructions and simpler menus.
Bank entities will be responsible for informing their customers about the news. If questions arise, users can always ask for support from agencies until they become familiar with the new systems.
These adaptations ensure that cash access through automatic boxes will be more inclusive and efficient, reducing difficulties that some users have faced so far.
In addition, banking institutions must ensure that all terminals are conform to the new rules by the end of June, which implies a significant update on existing equipment.
Despite the changes, according to the Tax Agency, the procedures for surveys and deposits remain, without any change in the current tax communication limit.
Attention to new features
For those who use automatic boxes often, it is important to be aware of the new features to get the best of them, especially for those with special accessibility needs.
These improvements are the result of a European directive that aims to promote inclusion and equality in access to banking services, reinforcing the European Union’s commitment to universal accessibility.
According to the source mentioned earlier, from June, raising money will be an easier and more accessible task for everyone, with automatic boxes prepared to respond to different needs without complicating the usual procedures.
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