From June 28, 2025, automatic boxes throughout the European Union (EU) will have to adapt to new legal requirements arising from the European accessibility directive approved in May 2023.
According to the European Commission, this change will not imply sanctions or additional records, but aims to eliminate barriers that make it difficult to use the terminals, particularly for people with disabilities.
Taxes and Surveys: What doesn’t change
According to the tax agency, the obligation of banks is obliged to notify the tax authority in cases of surveys or deposits in cash exceeding 3,000 €, as well as whenever € 500 are used. This mechanism, which aims to reinforce the fight against tax fraud, continues to be applied in full.
Accessibility at the Center of Attention
According to the same source, the adaptation of automatic boxes is based on the European directive that requires universal accessibility criteria in public service services.
It refers to the same source that manufacturers must ensure that ATMs are designed and manufactured in accordance with the requirements provided for in the regulation.
Readable screens and simplified menus
Explains the site that the terminals will have rated letter size and reinforced contrast. According to the same source, these parameters follow international accessibility standards to make operations more intuitive.
Adds the publication that menus will be dismissed and reorganized to ensure logical navigation, reducing errors and accelerating the execution of tasks.
Voice assisted navigation
According to the same source, voice instructions will be incorporated, accessible through headphones, to benefit users with visually impaired or reading difficulties.
The European Commission adds that assisted navigation systems will also be installed, able to guide step by step the customer during the survey.
We recommend:
Reinforced tactile feedback
It refers to the same source that ATMs will be equipped with tactile surfaces and easily identified touch buttons.
According to the same source, this functionality will serve both those who have visual impairment and those who operate the device under reduced visibility conditions.
Information for customers
According to the same source, bank entities must inform their customers in advance of the changes, using notifications by email, SMS or warnings at the agencies.
Write to which some banks will provide tutorial videos or demonstration sessions to help users familiar with the news.
Security and limits are maintained
It refers to the same source that, despite accessibility changes, the authentication procedures and daily lifting limits defined by banks remain valid. According to the same source, these initiatives do not change the framing of financial security.
It is recommended that each user confirm with your bank if the automatic cashier preferably has already been adapted. Those who have special needs should request information about the terminals already equipped. In case of difficulty, you can request support from agency employees until you get used to the new system.
These changes, with implementation expected in June, represent a significant step towards the inclusion and autonomy of all, without introducing additional charges or records.
Also read:
