Eleni Costa denounces airline to the DF Civil Police for negligence in serving parents, over 80, left alone outside Brasilia Airport, without special assistance requested
A family accuses of neglect and abandonment after an elderly couple with reduced mobility was left unaccompanied outside the International Airport of International . Antonia Costa Batista, 80, and her husband, 86, who need a wheelchair and have health problems, arrived from a flight from Fortaleza and, according to her daughter, were left alone in a wall. The case happened last Sunday (25) After the couple’s landing, scheduled for 7:25. The daughter, Eleni Costa, who was waiting for them, only found them almost two hours later, with the help of a stranger who saw them in a vulnerable situation. “They were cold, hungry and helpless. Even the wheelchair was removed,” said the businesswoman, who had previously requested the company a special follow -up service.
Who found the elderly couple was a woman who passed the outdoor area of the airport and sympathized with the situation. She took Dona Antônia’s cell phone and found the phone number of her son, Eleni’s brother, who lives in Fortaleza. Only then did the businesswoman find out where her parents were and, around 9 am, caught negligence. In a video recorded at the time of the meeting, Eleni shows her parents sitting in a flowerbed. “And then I went looking, I went looking. And when I came back, I came across her, who was sitting like this on the cement wall, leaning, crying, and a woman talking to her, who was the person who was helping them. I was desperate.
The couple’s businesswoman and daughter reports that, looking for parents, company employees gave evasive answers, assigning the delay to the size of the airport. The family filed a police report, and the Federal District Civil Police investigates the case as the abandonment of the elderly. In a statement, LATAM reported that it disagrees with the complaint. The company claims that it provided the assistance service and that, upon landing, the couple “chose to wait for their family members to arrive outside the airport, dispensing with the escort service.” The company finished lamenting the inconvenience caused by the incident.
*With information from Matheus Dias
*Report produced with the aid of AI
