Company will enable real -time verification the status of the request, such as the displacement of the technical teams and the forecast of restoration of the service
Enel Distribuição São Paulo has launched new features on its digital channels to make consumer service more practical. Among the news is the possibility to follow the progress of requests for lack of light through the company’s website or through WhatsApp. With the update, customers can check in real time the status of the request, such as the displacement of the technical teams and the forecast of restoration of the service.
In addition, the company has reformulated its website and application, which now have new design and features. Highlights include biometrics login (facial or digital) and the payment option via Pix by “copy and glue”.
Enel’s digital channels also offer services such as duplicate issuance of the account, debt consultation, reconnection request, consumption monitoring and payment of invoices. The company reported that the most used services are the issue of duplicate account (67% of requests) and the registration of light of light (8%).
The number of WhatsApp users increased from 716 thousand in December 2024 to 772 thousand in May 2025 – the latter the month with the highest volume of hits. To use the new features, customers already registered must enter a mobile number in the first access to the platforms.
