A “mass incidence” at the national level has unusses the mobile application of alarms that, affecting thousands of users throughout Spain. The app He stopped working from the early hours of this Friday until 8 pm, which was restored. The company has sent an SMS to the subscribers shortly before seven in the afternoon informing of that incidence in the app, But pointing out that the alarm system worked correctly and that security was guaranteed.
The company, a joint society of Telefónica and Prosegur, reported in the message that the alarm can be connected and disconnected in person, by code, keychain or command, and that the central receiving the notices works normally, so the “security is guaranteed.” However, none of the performances, such as remote activation or capture of images or video, has worked in the more than ten hours that the breakdown has lasted, causing the concern of the subscribers who were not in their homes.
In addition, since the incidence of Movistar Prosegur switchboard occurred, it has been collapsed without it being possible to communicate thousands of customers who called the number 900 112 365 unsuccessfully. At 18.38 on the afternoon of this Friday, Movistar Prosegur informed his subscribers of the incidence. “We are experiencing a high volume of calls due to a massive incidence that affects our app. The alarm works normally – you can connect and disconnect it with your code, keychain or control. Our alarm receiver continues to work and your security is guaranteed, ”said the SMS. An hour and a half later, the service was restored.
Numerous clients of the company- the second company of Alarms in Spain after Securitas Direct- have expressed their complaints on social networks. In addition, there is the circumstance that, in addition to the summer holidays that many clients enjoy, this Friday, July 25, it is a party in some autonomous communities such as Madrid, so it has caught many users enjoying this holiday and start of the bridge outside their homes.
Movistar Prosegur Alarms (MPA) is a joint venture Created between Telefónica and Prosegur in 2021. He has currently exceeded 500,000 clients, a figure that he enhances in the coming years, according to the plans made by the company.
