From this week, citizens and companies have access to a new form of social security payment, integrated on both the portal and mobile application. The measure, which aims to facilitate the fulfillment of contributory obligations, also aims to reduce face -to -face care, which continue to record high numbers.
According to Social Security (II), the new digital channel will allow simplifying processes, reducing queues and avoiding travel. The President of the II, Luís Farrajota, states in a statement quoted by the agency Lusa that this change “represents a significant step in the modernization of public services, bringing the state closer to people.”
Less lines and less paperwork
According to data released in 2023, more than 700,000 people moved physically to a social security counter just to make payments. In the first months of this year alone, more than 200,000 face -to -face attendance have been registered with this purpose. With the new functionality, the government expects a 70% reduction of these calls.
Among the groups that will benefit the most with this solution are domestic service workers. The new channel will be available for this specific segment from Thursday, both on the portal and in the official application.
Early digital solution
The measure was initially planned in 2026, but the government decided to anticipate implementation as part of the “first people” digital transformation program. The Minister of Labor, Solidarity and Social Security, Rosario Palma Ramalho, indicated at the end of April that the initiative had already allowed 450,000 people from face -to -face care since January.
The official stressed that this news “is another decisive step of the many that will still be given this year”, pointing out that the goal is to make the relationship with social security more fast and adapted to the daily life of taxpayers.
Ease for those who need the most
Although there are currently other forms of payment, such as the Multibanco and the HomeBanking, the Social Security Informatics Institute states that several constraints have been identified, especially for domestic workers. By 2024, about 30% of payments made by this group were made in person. This year, the numbers remain similar, reinforcing the need for more practical solutions.
With the new option now in force, the authorities expect to achieve a “total reduction in classroom payments in treasury” for this type of contributions.
The introduction of this new payment channel is part of a broader strategy of administrative modernization and bets on digital. According to the same source, other similar measures may be announced by the end of the year.
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