- ÚRSO tightened standards to ensure higher quality of services.
- Regulatory standards protect customers and increase the quality of deliveries.
In 2024, regulated energy companies must pay compensatory payments of EUR 444 140 for non -compliance with quality standards. This is an increase compared to 2023, when the amount reached EUR 288 057. Radoslav Igaz, spokesman for the Regulatory Office of Network Industries (ÚRSO), informed about it.
“Every year, the Office checks and evaluates the fulfillment of quality standards, and whether non -compliance, whether compensation was automatically paid to those who have been damaged by poor quality. Since the beginning of this year, we have tightened standards to ensure even higher quality of consumers’ services”Said the chairman of ÚRSO Jozef Holjenčík.
“At the same time, the Office always takes into account that their compliance with the regulated entities in practice is feasible and economically viable, even in the case of reimbursement of compensatory payments for non -compliance,” stressed the Chairman of the Regulatory Office.
According to Holjenčík, Slovak customers often do not know that when they “flashes” the lamp or when they have electricity outages, they are entitled to automatic compensation from the supplier for these outages and the like if, for example, they do not receive hot water at the desired temperature.
“The URSO by decree on quality standards effectively protects all market participants. Their main mission is that the products pay the products in the necessary quality and the required time,” Holjenčík added.
Igaz added that quality standards are a set of rules that the energy supplier must observe against the customer. The ÚRSO thus motivates regulated entities to pay adequate attention to the quality of the services provided and properly invested in the development of their facilities.
The reason for introducing quality regulation is, according to the spokesperson, the risk that suppliers of energy and water, operators of systems and networks could abuse their position at the expense of the customer who is due to the supply of electricity, gas, heat and water dependent.
