The absence of norms to punish so -called undisciplined passengers is one of the examples of regulatory uncertainty in Brazilian commercial aviation, which contributes to the high prices of in the country, according to Jerome Cardier, CEO of Latam.
“It is possible to block fan in stadium, but I can not block a passenger who has already assaulted a crew member,” said Cardier during Travel Connect 2025, event promoted by Voll.
In 2024, the National Civil Aviation Agency (Anac) opened a public consultation about, which included warnings to the ban on flying. The consultation ended in August last year and since then no news on the subject was published.
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According to data from the Brazilian Association of Companies Areas (ABEAR), 735 occurrences were registered involving undisciplined passengers in 2023, an increase of 142% over the 304 events of 2019.
According to Abear, passengers who incite acts of indiscipline on board can respond to Brazilian courts, but there is no impediment to keep using air transport. Since last year, the association has been publicizing its position favorable to the application of prohibitions, such as “no fly list“Used by airlines in the United States – a list of forbidden passengers to use air transport for a period of time as a punishment for undisciplined behavior.
Cardier cited other legislative clashes that feed regulatory uncertainty in the sector, such as the dispute over the extra charges for dispatched baggage – in force since 2016, but placed in check in the provisional measuring measure, which determined the gratuity of the service. The charge continued vigorously due to one, in 2022, which was.
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“There is a bill that changes the travel programs, is a PL that we do not know where it will end (…) is a mega discussion,” he added.
The latest bill for the theme is PL 2654/2025, presented at the end of May 2025, which, among other points, proposes that the balance of cashbacks and loyalty program points are inexorable, that is, they never win.
Loyalty programs and mileage are the subject of other bills in Congress, such as PL 2767/2023, also stopped in the House.
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Infoomoney sought Anac to understand the phase of processing the proposal of punishment to unruly passengers, but did not respond until the time of publication. The space is still open.
