Traveling is a pleasure, or so they say. However, some undertake their vacations with great enthusiasm but these They just truncated the most unexpected forms. An example of this is what happened to a French merchant after visiting Morocco.
The man, about 60 years and owner of a tobacconist, He assures that he adjusted his telephone plan when traveling abroad outside the European Union area, where it is not necessary due to roamingwhich establishes that rates are the same as in the country of origin.
However, when he returned to France he encountered an unpleasant surprise: A telephone and internet bill of more than 37,000 euros. The man insists that it has to be an error, but the operator’s version is very different, as reported by the broadcaster . Now, the merchant considers to take legal actions.
“All night, between 3 and 6 in the morning, They charged me 250 euros every two minutes. I don’t know if you understand what that represents. I can work several years before winning it, so it seems amazing, “explained the affected person, Dominique Lefèvre.
The man He assured that he did not touch his phone during the night and that he was not adequately informed in advance. One morning he woke up with an SMS that informed him that his consumption amounted to the astronomical figure of 30,000 euros, he explained.
However, according to the telephone company, the client had validated an authorization to exceed its limit, but “received 16 SMS alerting him of excessive consumption.” “Therefore, our Orange prevention service took the necessary measures to ensure that the client was informed,” said the operator. Because of this, the bill would be valid, the company insisted.
For now, Lefèvre has hired a lawyer and expects a conciliation. “Paying such an invoice, if I have to pay it, (…) financially is complicated,” he acknowledged. To avoid excessive charges outside the Europe The best option is to disable mobile data and take advantage of the wifi connection.
