A simple lapse by sending money by MB Way to the wrong number can become a serious problem. Transfers are immediate and, once confirmed, cannot be canceled. Although there is no legal guarantee of reimbursement in case of user error, there are steps that can follow to try to recover the value.
Definitive and without cancellation transfers
According to MB Way, “transfers are immediate, so there is no mechanism that allows you to cancel these transfers upon confirmation in the app.” Only those still pending acceptance can be canceled before they are completed.
The service recommends that, before confirming any operation, check the name of the destination account holder. This may not coincide with the name stored in contacts, especially if it is not the first account holder, so this confirmation is critical to avoiding mistakes.
What to do immediately after the wrong shipping
If the money is sent to the wrong recipient, the first step is to try to contact it directly to request the return. You can reinforce the order by sending the proof of the transaction, available in the “activity” area of MB Way.
If it is not possible to reach agreement, MB Way advises to go quickly to the bank and explain what happened. Although there is no legal obligation to reimburse in this case, the institution may mediate contact with the recipient or advise any solutions.
What if the contact doesn’t have MB Way?
It is possible to send money to a number not registered in the service. In this situation, the recipient receives an SMS with the information that has a pending transfer and 48 hours to join MB Way. If not, the value does not leave the sender’s account.
Transfers costs
MB Way recalls that transfers may have costs, depending on the associated bank. Before confirming, the application has the value, if it exists, allowing the user to cancel at this time. Currently, 28 banks are adherent to the service, representing more than 95% of the national banking system.
It is possible to recover the value
Sending money to the wrong number on MB Way does not give automatic reimbursement, but acting rapidly increases the chances of recovering the value. Always confirming the data before validating the operation is the most effective way to avoid this type of situation.
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