The Ministry of Published Ordinance determining the acts performed by the organs and entities linked to the folder, such as notices, emails, applications, informative materials and the central 135, whereby citizens access the services of.
The Ordinance, of August 28, states that simple language should be adopted to ensure understanding by the as many citizens as possible, with special attention to the needs of people with disabilities, elderly and Brazilians with low education.
The text, signed by the minister, cites as examples language that prioritizes the use of words and expressions in their common sense, short and concise phrases and absence of jargon, technical terms and unnecessary information.
It also states that organs and entities linked to social security should revise and adapt existing communication materials and elaborate new following the simple language guidelines.
One of the examples cited is the use of the word reimbursement, which is unknown by the beneficiaries, and also the expression benefit granted, says the minister. “People don’t know what this language we use. This has an invaluable value to me,” says Wolney.
“From now on, every letter, warning, application or guidance will be written in simple language, so that everyone understands their rights with tranquility,” he says. “This is respect, it is inclusion, it is to put the citizen in the center.”
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