A (Center of State Industries) recommended those not renewing the granting of electricity services with a.
The report, published by the two entities, in August this year, and distributed to the mayors, brings together data that points to the staff and, as a consequence, an increase in the average time of customer service.
The study says that Enel had 26,962 employees in 2020 and ended 2023 with 15,721, including outsourced professionals. In 2024, the company maintained 19,252 professionals.
The average service time, according to the report, was almost ten hours in 2024, that is, three times more than the registered average in the southeast of the country.
The Panel Ael says that the document signed by CIESP and Fiesp presents outdated information, partial and purposely distorted analyzes, which do not reflect the evolution of the services provided by the company.
The company says that, regarding staff, the reduction has focused mainly on administrative functions.
“The report does not mention, however, the 23% increase in the total staff of professionals (own and third parties) between June 2023 and June 2025, as well as hiring about 1,200 new employees for operational reinforcement,” says the concessionaire.
Regarding the average service time, the company also says that the value pointed out is wrong.
Enel also says that it should invest $ 10.4 billion between 2025 and 2027 to face climate change.
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