Avoiding endless queues and unnecessary displacements is possible. Social Security allows any citizen to schedule online or by telephone the face -to -face service, previously choosing the most convenient day and time. This scheduling is mandatory in many services and can save you hours of waiting.
How online marking works
According to Social Security, the marking process can be done on the SIGA portal, also accessible through mobile application. The first step is to enter the system with direct social security data: identification number (NISS) and access password.
After validating the identity, the user chooses the entity, the theme, the subtheme and the reason for the marking. In cases where there is more than a subject to deal with, a marking should be made by each theme to avoid constraints in the service.
According to the type of order, the system also indicates the mandatory documents that must be presented at the counter. This list can be stored and sent to the user’s email.
This is followed by the choice of place, day and time of service, from the available options. In the end, the citizen receives a confirmation message with a marking code, which must present at the counter at the time of visit.
Phone scheduling
Those who prefer can mark a counter through the service line. The available contacts are (+351) 300 502 502 and (+351) 210 545 400. The service works in two models: personalized service on weekdays between 9h00 and 18h00, and automatic service 24 hours a day, every day of the week.
According to Social Security, it is necessary to have the NISS and the access code for telephone service, which can be obtained in direct social security, in the “profile” area, option “Contacts with Social Security”.
What if you can’t attend?
In case of impossibility, the citizen must cancel the marking through the same channel they used for schedule. Thus, it is ensured that the vacancy is available to other users and that the service is provided more efficiently.
Other forms of contact
It is not always necessary to move to a counter. Social Security maintains other contact channels that can solve doubts quickly. The official website provides practical guides with detailed information on installments, subsidies and contributions.
There is also a virtual assistant on the portal, who answers questions about informal caregivers, pension and subsidies payment dates, or institutional contacts. For specific situations, there are direct email contacts, such as the National Pension Center (cnp-pennsoes@seg-social.pt) or the Department of Protection Against Professional Risks (dprp@seg-social.pt).
A tool to gain time
The marking of face -to -face service has simplified access to social security, reducing queues and making the process more predictable. However, the entity stresses that it should be used only when strictly necessary, as many situations can be resolved or by telephone.
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