A cyber attack to a check-in and shipping supplier interrupted operations at several important European airports, including Heathrow’s in London, the busiest on the continent, causing delays and flight cancellations on Saturday (20).
Collins Aerospace, which provides check-in and boarding systems for several airports in various airports around the world, is facing a technical problem that can cause delays for passengers who embark, said after alerting delays.
Brussels Airport and Berlin Airport were also affected by the attack, reported in separate statements.
RTX, Collins Aerospace controller, said it became aware of a “interruption related to cyber issues” in its selected airport software without identifying them.
“The impact is limited to the electronic check-in and the luggage dispatch and can be mitigated with manual check-in operations,” the company said in an email statement, adding that I was working to correct the problem as soon as possible.
The attack left automated systems inoperative, allowing only manual check-in and boarding procedures, Brussels airport said on its website, adding that the incident occurred on Friday night.
“This has a big impact on flight programming and, unfortunately, will have delays and cancellations … The operator is actively working on the problem and trying to solve it as soon as possible.”
Passengers with flight scheduled for Saturday were guided by the airports affected to confirm their trip with the airlines before heading to the airport.
“Due to a technical problem with a system carrier … there are times of longer waiting at check-in. We are working on a quick solution,” Berlin airport said in a banner on his site.
Frankfurt airport, the largest in Germany, was not affected, a spokesman said. An employee of the Zurich Airport Operations Control Center also said the airport was not affected.
