According to Federal Trade Commission, company deceived consumers to make them sign the paid service
Amazon will pay $ 2.5 billion in fines and reimbursements to subscribers to terminate the prime about Prime. According to (acronym in English for the Federal Trade Commission of the US), the company.
Published on Thursday (25.Set.2025), the FTC said that about 35 million Prime subscribers will be eligible for payment through a $ 1.5 billion fund. Amazon will also pay $ 1 billion in fines to the FTC.
“Evidence showed that Amazon used sophisticated signature traps designed to manipulate consumers to subscribe to Prime and then make it extremely difficult for consumers to cancel their signatures.”said Andrew N. Ferguson, head of the FTC, in a statement. Here is a, in English (PDF – 458 kb).
“Today we are putting billions of dollars back in the pockets of Americans and ensuring that Amazon never does that again”these. According to Ferguson, the commission, under the government of Donald Trump (Republican Party), “It is committed to reacting when companies try to deceive ordinary Americans and steal their sweaty salaries. ”
Consumers who have tried to cancel Prime and have not been able to submit payment requests, according to the court agreement. Amazon also agreed to create a button “clear and visible ” so that people can refuse a Prime subscription and to facilitate cancellation.
In addition to more clearly publicizing the terms of a signature, Amazon agreed to hire an independent supervisor to monitor the company’s compliance with the consumer repair distribution process.
