Enel guarantees quick response to the storm of São Paulo

Intense rains and gusts of up to 100 km/h that hit São Paulo on September 22, 2025 affected the company’s concession area, damaging integers of the power grid. To solve the problem and ensure that the service was agile normalized, it mobilized it about 1,450 teams. As a result, in 24 hours, about 90% of the almost 600,000 affected customers were normalized.

The company’s rapid response is a reflection of the work of another 3,000 employees on the streets to solve the damage caused.

You know the importance of the service provided, which is often affected by critical situations. Climate change creates adversities that require quick and effective responses. Therefore, over the years, the company makes continuous investments in improving services.

In this recent situation and in recent years, Enel São Paulo advances to ensure the quality of service provided and continuous improvement through financial and operational contributions, such as:

• 200 hired field professionals since 2024. The company is also conducting a record amount of investments;
• R $ 11.6 billion invested since 2018, mainly for automation, reinforcement and expansion of the distribution system;
• Another R $ 10.4 billion will be applied between 2025 and 2027; e
• 98% of the distributor’s medium voltage network is automated. The company also installed More than 1.5 million intelligent meters in the home of customers and trades.

Enel sympathizes with customers who were left without power after the storm. And thanks the More than 3,000 electricians who worked 24 hours on the streets to reconnect light in homes, trades, health facilities and essential services.

At this time, the company reinforces its commitment to all customers. We will be increasingly close to the authorities and society to face these challenges.

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