Staying without electricity at home can happen at any time. A network failure, excessive energy consumption or even a short circuit can interrupt light supply. Knowing what to do in the first few minutes is essential to solve the problem safely and avoid equipment damage. According to the Iberdrola Energy Company website, the first step is to see if the failure originated in the electrical installation of the housing or if it is due to a distributor problem.
The energy company explains that when checking the electricity framework, it must confirm that all switches are up. If you find any off, you should try to climb it. If the circuit breaker keeps turned on and the light returns, the problem will be resolved.
According to the same source, if the circuit breaker comes back, it is a sign that there is a more serious failure. In this situation it is important to remember what was recently connected and turn off all equipment until identifying what caused the short circuit.
When the problem is the distributor
If all switches are correctly connected but continue without light, the problem may be on the distributor’s network. In these cases, Iberdrola advises to wait a few minutes to verify that the service is restored. If the situation is extended, it must contact the supplier company to report the failure.
The same source recalls that external factors, such as storms, tree falls on cables or overloads on the network, are among the most common causes for electrical supply failures.
Care to be taken during the lack of light
While awaiting the return of electricity, there are precautions to take. The company recommends using batteries rather than candles to reduce the risk of fire. It also advises not to climb or go down stairs in the dark and turn off the electrical equipment to avoid overloads when the energy returns.
It also states that it is important to keep the refrigerator and freezer closed to preserve the temperature of the food and avoid waste. If the power cut is extended, you should check the food as soon as the light returns, removing those who have started to defrost.
Right to compensation
In situations where the interruption is not the responsibility of the consumer, there may be the right to compensation. According to the compensation is only applicable if the power cut has not been caused by natural phenomena, previously communicated works or force majeure situations.
The compensation, refers to the same source, is calculated based on the hours of interruption or the number of cuts recorded and should be attributed in the first quarter of the year following the incident.
Also read:
