New WestJet policy turns reclining into a paid service and creates different levels of comfort within economy class
Brazilians traveling abroad may be surprised by the new policy of the Canadian airline WestJet: anyone who wants to recline their seat during the flight will have to pay for it.
The company announced this Tuesday (14) that traditional economy class seats will no longer have free reclining on its Boeing 737-8 MAX and 737-800 aircraft.
In total, 43 planes will receive the new layout, and the first of them should begin operating later this month. The entire remodeled fleet is expected to be ready in early 2026, according to the company.
WestJet explained that the change is part of an internal redesign to “increase the feeling of personal space” and reduce discomfort between passengers.
According to the company, half of the travelers who tested the new configuration preferred the fixed backrest, precisely because it prevents the seat in front from invading the space of the other.
Reclining seats will now only be available in Premium and Extended Comfort cabins, two new categories within economy class itself.
These versions will feature adjustable headrests, ergonomic cushions and traditional recline, inspired by the design of the 787-9 Dreamliner model.
Standard economy class passengers will not be able to recline, but will have adjustable headrests, individual sockets, cell phone support and free Wi-Fi — the latter, a benefit for members of the WestJet Rewards program.
The onboard lavatories and galleys will also undergo upgrades, and the new ultra-thin seat design will allow for an extra row, helping to reduce the cost per seat and keep fares lower.
“The new cabin configuration was developed to meet the different preferences of our customers,” said Samantha Taylor, executive vice president and chief experience officer at WestJet, to USA Today.
“We want to offer options both for those who prioritize comfort and space and for those looking for more economical rates.”
In a statement, the company highlighted that the objective is to make travel more accessible, but without giving up personalization. “Maintaining low prices requires testing new solutions and observing how they are received by the public”, concluded the note.
