Data center failure compromised the functioning of platforms such as Snapchat, Facebook and Mercado Livre
(Amazon Web Services) reported having reestablished its cloud computing services after a around the world this Monday (20.Oct.2025). The outage, which originated in a data center in Northern Virginia, in the United States, impacted applications such as Snapchat, Facebook, Fortnite and Mercado Livre, being completely normalized around 3 hours after it was identified.
“The underlying DNS issue has been fully mitigated and most AWS service operations are now functioning normally”the company stated via the AWS Health Dashboard. The company warned that some users may still experience slower responses during the system stabilization period.
The failure this Monday (Oct 20) was caused by an anomaly in the DNS system that impacted DynamoDB and caused repercussions on other platforms. At 6:27 am (Brasília time), the company reported “significant signs of recovery”but maintained the warning that some requests could continue to fail until full normalization.
At 7:35 am, Amazon reported that the problem in the DNS system had been fully mitigated, but that part of the services were still operating slowly due to the accumulation of internal queues, especially in the CloudTrail and Lambda systems.
The company further said that new EC2 instances and associated services such as ECS, RDS and Glue were still experiencing errors and delays in launching operations. Recommended that customers use alternate availability zones until the environment is fully restored.
At around 9:10 am, Amazon reported that it had resumed processing SQS queues via Lambda and stated that it was working to eliminate the backlog of messages caused by the failure. “We continue to apply mitigation measures and observe significant signs of recovery”he declared.
UNDERSTAND
AWS is the cloud computing division of. Created in 2006, it provides on-demand digital infrastructure to businesses and governments, including data storage, website hosting, processing and artificial intelligence services. It is one of the leaders in the sector, competing mainly with Microsoft Azure and Google Cloud.
Failures in AWS services often have a ripple effect, as the company is one of the largest global providers of digital infrastructure. Social media platforms, games and financial operations depend on their servers to function.
