The National Social Security Institute (INSS) published, this Tuesday (13), a new set of rules to organize the analysis of requests and reduce the waiting list for granting Social Security benefits. Currently, 2.96 million people are awaiting the release of benefits such as retirement and the Continuous Payment Benefit (BPC).
The ordinance establishes a single national queue, replacing the regional service model divided by state and municipality. The new guideline prioritizes criteria for experts and employees in the Benefits Management Program, created in 2025 to reduce the INSS waiting list by paying bonuses to professionals who carry out additional analyses.
According to the INSS, the main objective of the unified queue is to equalize waiting times in all states and will only be applied to requests for retirement, urban maternity pay and the Continuous Payment Benefit, paid to elderly and disabled people from vulnerable families.
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The rules are temporary in nature and apply exclusively to the PGB and the Extraordinary Payment of the Benefits Management Program. In cases of disability benefits, both the pre-examination analyzes and those carried out after the medical examination remain valid.
The reduction of INSS queues was a campaign promise led by President Luiz Inácio Lula da Silva (PT) in 2022. At the time, the stock of requests under analysis totaled around 1.2 million.
