Social Security began communicating the transition of workers to pension status online, putting an end to paper documents sent by CTT: from now on, companies receive the information directly on the Portal, in the Messages Area.
According to Notícias ao Minuto, the change was announced by the Social Security Institute (ISS) as an update to the communication model with employers, with the aim of speeding up processes and reducing dependence on mail.
In the released statement, the message is clear: “The process is now digital. The process of communicating the transition of workers to pensioner status, which until now was carried out by sending paper letters via CTT, is now carried out exclusively through the Social Security Portal”.
What changes in practice (and where the notification appears)
With the new model, companies no longer “wait for the letter” to confirm that a worker has become a pensioner: the information appears immediately in the Messages Area on the Portal/Direct Social Security, as soon as the situation is processed.
This means that correspondence is no longer dispersed across envelopes, receptions and departments and becomes centralized in a single digital location, accessible to anyone with permissions in the company area.
For many organizations, the impact is direct on human resources management: updates to internal records, salary processing and termination of contracts no longer depend on delivery times and the risk of mail being lost.
Why this change is of interest to companies (and also to workers)
On the companies’ side, Social Security highlights three main advantages: immediacy, centralization and greater efficiency, reducing paper and logistical delays associated with postal sending.
For the worker, the indirect effect can be equally relevant: fewer “grey areas” in transitions, fewer doubts about when the situation becomes formalized and less noise in communication between the employer and services.
This step fits into a broader trend towards digitalization of public services, in which more and more interactions are moving to portals and reserved areas, with gains in speed, but also with greater demands on organization and digital access.
What to do to not miss important notifications
The rule of thumb is simple: confirm who, within the company, has access to the Message Area and ensure that there is an internal circuit to read and forward Social Security communications.
If the company usually relies on the mail (or a specific person who “received the letters”), it is worth creating a habit: regularly checking the Message Area, especially when there are workers close to retirement.
And here is the most obvious, but essential warning: if no one consults the digital area, the information does not “arrive”, even though it is there. According to , the change eliminates the letter, but does not eliminate the need for follow-up.
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