Procon-SP fined Enel again for power supply failures electrical in the capital of São Paulo and cities in Greater São Paulo at the end of last year, in two periods, from September 21st to 23rd and from December 8th to 14th. THE The value of the fine was established at R$14 million.
A decision was based on the company’s responses to notifications from the body and formalized complaints from customers. According to Procon-SP, these factors prove failures in the provision of services.
The agency states that the lack of electricity supply for a period of more than 48 hours greatly exceeds the continuity indicators obtained on the official website over the last 24 months.
According to the decision, failure of services directly violates article 22 of the Consumer Protection Code. Read:
Public bodies, by themselves or through their companies, concessionaires, permission holders or under any other form of enterprise, are obliged to provide adequate, efficient, safe and, as far as essential, continuous services are concerned.
This is already the ninth fine imposed to Enel since 2019, when it took over the service concession in 24 cities in São Paulo and the capital.
According to Procon, the value of the new penalty was calculated based on article 56 of the Consumer Protection Code, which establishes several sanctions.
Or ororganization also states that it analyzes other problems related to the companysuch as complaints about the service provided to consumers during periods without power supply.
A CNN Brazil sought advice from Enel, which stated that he was not aware of the penalty and that he would analyze the case. The space remains open.
*Under the supervision of Pedro Osorio
