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Tour organizer João Carlos, known as Kim, presented his version of the events at the Flagrantes Police Station (Defla), in Rio Branco, after being accused by passengers of not complying with tourist packages sold for a trip to Cacoal (RO). According to him, the problem occurred due to financial disputes with the company responsible for transport, which would have prevented the buses from being released.
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According to Kim, the packages sold vary according to the customer profile and the number of people. “We have promotional packages for three, four or five people, with tickets, accommodation, breakfast and entry to the park”, he explained. He stated that prices also vary, reaching around R$2,000 in the case of couples, or promotions that allow up to five people to travel for amounts between R$1,000 and R$1,500.
Kim says that the agreement with the carrier was broken and announces the cancellation of new trips/Photo: ContilNet
Regarding the absence of buses at the boarding point, in Praça da Juventude, Kim said that he had worked with transport companies for years, but that he lost credit after administrative changes. According to him, a new negotiation was made with YES Turismo, through the owner identified as Igor. “He released two vans and a bus, practically on credit, for us to resume our excursions”, he reported.
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According to the organizer, it was agreed that each trip carried out would serve to pay off a previous one, without accumulating debts. However, for the tour scheduled for Wednesday night (14) to be released, it would be necessary to clear an outstanding payment for the month of November. “There was around R$14,000 left to pay for this last trip,” he said. He said he managed to raise part of the amount with the help of a Pauini client, but was unable to complete the amount in time.
Passengers spent hours waiting for the bus to arrive/Photo: Reproduction
Asked about the additional charge of R$90 made to passengers already at the square, Kim stated that it was a request for help, motivated by a problem in receiving amounts via card. “I explained that I had a problem selling the card and that the money would only be received on business days. I asked if anyone could help me with this amount, which would be refunded by Sunday”, he declared. He stressed that no one was forced to pay.
According to Kim, as the previous pending issue was not settled, the transport company did not release the bus. He also stated that he was surprised by the situation, as he had been making several uneventful trips.
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Regarding refunds to customers, Kim assured that he intends to return the amounts paid. “From Monday, we will start working to refund all customers,” he said. He also informed that future excursions must be canceled until the situation is fully clarified, as he no longer intends to work with the transport company involved.
Positioning Yes Tourism
In a note published on social media, YES Turismo informed that it does not have any link or authorization for the use of its name, logo or images by the company Excurções Kim Turismo or the page @kimselvaparkoficial.
“YES TURISMO informs that it does not have any link or authorization for the use of its name, logo or images by Excurções Kim Turismo or the page @kimselvaparkoficial. Until 01/14/2026, the company was not aware of the improper use of images that may have misled customers regarding the provision of transportation”, says the statement.
Also according to the company, YES Turismo states that it also considers itself a victim of the situation, expresses solidarity with those potentially harmed and informs that it will adopt the appropriate legal measures. The company also reinforces the importance of customers confirming directly with the carrier the information disclosed by travel agents.
It’s worth remembering
In 2024, another case involving Kim Turismo had already been registered in Acre. At the time, dozens of passengers reported that an excursion to Selva Park, in Cacoal (RO) did not take place, despite the packages having been sold and paid for in advance. Boarding was scheduled for Rio Branco, but the buses did not show up, leaving customers without information and without the promised trip.
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According to reports published at the time, the packages were sold mainly through social media. Passengers sought information from the transport company and the hotel at their destination, which confirmed the existence of reservations, but reported that payments had not been made or that reservations had been canceled hours before the trip. Faced with the situation, groups of customers organized themselves to exchange information and register police reports.
Still in 2024, the complaints pointed to significant financial losses and the repetition of a pattern of problems involving excursions organized by the company. The cases were formalized with the Civil Police, which began to investigate the circumstances and possible crimes related to the sale of tourist packages that were not fulfilled.
