The current queue is 45.5% higher than the peak recorded in the previous government, which was (2.03) two million and thirty thousand applications in January 2020
The queues grew again. According to the most recent data, the increase caused them to break a record, reaching 2.96 million pending applications in November 2025. Of these almost 3 million, 933 thousand are awaiting the release of the Continuous Payment Benefit (BPC), which is granted to seniors aged 65 and over and people with disabilities.
The current queue is 45.5% longer than the peak recorded under the previous government, which was (2.03) two million and thirty thousand applications in January 2020.
In 2022, when the former president (PL) was in power, the queues reached 1.09 million requests, a significantly lower value compared to those registered now during the president’s administration (PT). In numbers, this change represents a 172% increase in the benefits queue since the PT member took office. These results go against what the president promised in the election campaign, which was to eliminate the analysis of applications.
Reduction of queues
In order to try to reduce the queues, the INSS published this Tuesday (13) an ordinance with a measure that resumes the granting of cash bonuses to employees who work on more process analyses. Each employee will be able to pick up new tasks and receive R$68.00 for each additional completion.
The president of INSS, Gilberto Waller said that the objective of the ordinance is to create cooperation between the regions. “In the South region and in São Paulo, the queue is no more than 45 days. In the Northeast region, it is 188 days. The idea is that our employees in the South region, São Paulo and other places that have better indicators can act in the processes of those who are waiting longer”, stated the president of INSS, Gilberto Waller Junior.
The institute will also create “extraordinary queues” that are better structured for the categories with the most delays, such as: maternity pay, old-age pensions and reassessment of income to receive the BPC (Continuous Payment Benefit).
