How to negotiate debts with banks: a practical step-by-step guide

An analysis of strategies and steps for restructuring financial debts

Drazen Zigic/Freepik
Debts, bills, bills, indebtedness, default

Debt renegotiation is a fundamental economic instrument for both creditors and debtors. For financial institutions, it represents the recovery of assets at risk of default; For the consumer, it is main route for reorganizing your finances and rehabilitating your credit in the market. Far from being a merely administrative process, it requires analysis, planning and a strategic approach. This article presents a practical step-by-step guide to negotiating debts with banks and getting out of the red more quickly, detailing the steps that precede, make up and follow the agreement.

Financial diagnosis: the basis for negotiation

Before initiating any contact with the creditor institution, it is imperative to carry out a complete diagnosis of the financial situation. This analytical step is the foundation of a viable and sustainable proposal, avoiding agreements that cannot be fulfilled. The first step is the detailed mapping of all outstanding obligationsidentifying for each one the creditor, the total outstanding balance, the interest rates and, crucially, the Total Effective Cost (CET), which includes all applicable charges and expenses.

With the debts organized, the next step is to draw up a detailed personal or family budget. It is necessary to record all sources of income and all fixed and variable expenses. The difference between income and essential expenses will reveal the monthly payment capacity, that is, the maximum amount that can be committed to paying installments of an agreement without unbalancing your finances again. Negotiation proposals that are not based on this number tend to fail.

The negotiation process: strategies and channels

With the financial diagnosis in hand, the debtor is prepared to start negotiation. The process can be structured into the following steps, which increase the likelihood of a favorable outcome:

  • Debt prioritization: Debts should be prioritized based on interest rates. Debts with higher interest rates, such as credit cards and overdrafts, erode assets more quickly and should be the initial focus of negotiation.
  • Proactive contact: The initiative to contact the bank demonstrates responsibility and interest in resolving the issue. Official channels, such as agencies, call centers or the institution’s digital platforms, are the starting points. It is important to record service protocols and names of interlocutors.
  • Presentation of the proposal: Based on the payment capacity determined in the diagnosis, present a concrete proposal. Instead of just asking for a solution, suggest an installment amount or lump sum payment that is realistic for your situation.
  • Critical analysis of the counterproposal: The bank will present a counter-proposal. Analyze it carefully, checking the value of the discount offered on interest and fines, the new interest rate applied to the installment payment and the Total Effective Cost (CET) of the new contract. Compare different scenarios (more installments with lower interest rates versus fewer installments with higher interest rates).
  • Formalization of the agreement: Once the terms are mutually agreed upon, demand formalization of the agreement through a clear and detailed contract. This document must specify the new debt amount, the number of installments, the due dates and all agreed conditions.

Implications of the agreement and credit rehabilitation

The formalization of a debt renegotiation directly impacts the consumer’s credit history. Although the name will be removed from the records of defaulters, such as SPC and Serasa, after payment of the first installment, the record of that negotiation will remain in the Central Bank’s Credit Information System (SCR). This history is consulted by other financial institutions in future credit analyses.

Strict compliance with the agreement is, therefore, the most important factor in rehabilitating financial credibility. Each installment paid on time contributes positively to the reconstruction of the score credit score, an indicator that measures a consumer’s risk of default. In the medium and long term, a consistent payment history after a renegotiation may be more valued by the market than a history with multiple outstanding debts. It is a gradual process of rebuilding trust.

The restructuring of financial liabilities through direct negotiation with creditors is a technical procedure that requires preparation, objectivity and discipline. Success lies not only in obtaining a discount, but in entering into an agreement that aligns with the debtor’s real financial capacity. The timely execution of the new contract is the definitive step towards stabilizing personal finances and full reintegration into the credit system. For additional information about rights and duties, consumers can consult consumer protection bodies, such as Procon in their state.

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