Customers connected to the network in São Paulo will receive an automatic alert via WhatsApp and a prominent notice on their monthly bill whenever there is an increase in consumption above 30% in relation to the usual average. The initiative, which uses artificial intelligence to carry out proactive monitoring, aims to alert to possible leaks within the property, which cause increases in bills.
The objective is to ensure the conscious use of money and the financial health of families. Sudden increases in consumption can be caused by an increase in the number of residents, such as long-term visitors. At the same time, they warn of internal leaks.
Broken pipes, leaky toilet tanks or cracks in the water tank end up causing water to be wasted. As there are problems within the property, maintenance is the responsibility of the residents. Thus, the alerts will help the population to identify these problems more quickly and take measures to remedy the internal leak.
Another innovation is the implementation of 1 video call with specialized attendants for remote technical support for those who receive the alert. The service is available at , on the Sabesp website, and on the company’s mobile app. Thus, whoever receives the alert can schedule a video service, where technicians can provide guidance on how to identify leaks.
ALERT
For the customer to receive messages via WhatsApp, it is important that the contact details are up to date. It is possible to provide or update this data via the official Sabesp number, (11) 3388-8000. Another option is to download the app.
“Our focus is on respecting the customer’s time and pocket. We know that no one wants to be caught off guard with a high bill or have to leave the house to solve simple problems. Therefore, we are acting sooner: the system now notifies us directly via WhatsApp as soon as we notice any change in consumption. It’s a way of giving people security and control in their homes, resolving everything quickly and clearly.”, explains Denis Maia, director of Customers and Technology at Sabesp.
The efficiency of this journey model is proven by the numbers: in 2025, Sabesp carried out 380 thousand re-evaluations of invoices in a resolute manner. This corrected leak problems, but also any reading errors or maintenance problems on the easel. “ANDWe are using technology to anticipate customer needs. Through AI and digital channels, we guarantee transparency and a quick response, transforming the relationship between the company and the citizen”, explained Denis.
To ensure agility, Sabesp offers a digital journey that helps the customer identify whether the change in consumption is caused by problems in the street network or an internal leak. In addition, Sabesp provides tutorial videos that teach simple tests on the water meter and water tank to locate invisible losses and offers an exclusive website on high consumption, with tutorial videos and information leaflets that teach the customer how to carry out basic tests on the water meter, water tank and toilet.
This text was originally published by Agência SP at 6:05 pm on March 25, 2026 and adapted for publication by Poder360.
