There have been customers seeing electricity and gas contracts change operator without giving authorization. Data such as people’s name, address and NIF are being used inappropriately.
This Monday, he told the story of an EDP customer who was transferred to Endesa without having made any request or given authorization.
The consumer says that, days before the inadvertent change in the contract, she was visited by employees who said they were from the Energy Services Regulatory Authority (ERSE).
To the same newspaper, EDP admitted that “there are 100 cases similar to this every month”. Which is serious.
Meanwhile, in a statement issued this Tuesday, ERSE confirmed that has received frequent alerts of bad practices in the sector.
“ERSE has been aware of unfair commercial practices or undue changes of consumers, through the abusive use of its name in attracting customers, which is why it has frequently issued warnings of ‘bad practices’”, it can be read.
Never sign questionable documents or give personal information
The entity warns that customers should never sign documents about which they have doubts. ERSE also recommends that the person approaching them should always be identified” and that Never give out “personal information”.
The acquisition of customers in the energy sector “obeys specific rules, which are any illicit practices are sanctionable detected through monitoring actions, as well as complaints filed by consumers” – clarified the entity.
As detailed in , since 2013, bribes not value of one million eurosfor undue customer acquisitions.
During this period, “10 sanctioning processes were processed that included undue changes of supplier and eight processes referring to unfair commercial practices”, cites the JN.
