Facua alerts the proliferation of telephone scams that take advantage of the argument of false compensations of 20% of the invoice for the generalized blackout of light that except for the islands, and Portugal, in order to get bank data and extract money from the accounts.
The association has been aware that phone calls are being produced where the scammer simulates contacting the user on behalf of his electricity company to offer a false compensation of the invoice due to the discomforts derived from the hours that households were without electric supply.
The association recommends not facilitating through the telephone or links received by SMS or email and, if they have been victims of the scam, that regularly review your accounts and cancel the possible illicit positions of which they are subject.
“Facua warns consumers who have been victims of this fraud that regularly review their accounts and annul the possible illicit positions of those that are subject. As they are charges in account and not through card, the cancellation can be carried out immediately through the Bank’s app. Not to use it, those affected can go to their usual office of your entity to request it,” the entity explains.
Being and not through card, the cancellation can be done immediately through the bank’s application, he reported in a statement.
He asserts that the marketers are not calling their clients to offer them any discount or compensation in their invoices for the hours that were without light as a consequence of the general blackout suffered by Spain.
The same organization emphasizes that in the case of being a victim of said fraud, the first thing that should be done is contactor with the relevant bank to cancel the charges. In addition, it emphasizes that banks should return the money in the case of falling into a fraud of this nature: “Facua has been processing numerous claims for users to which banking entities deny the return of cheated money, although in the vast majority of cases they end up doing it without the need to file judicial demands.”
