A holiday that has been looking forward to a long time for a group of about 20 Czechs has become a nightmare, informs. Problems began immediately after arriving in Hurghada, Egypt, when they found out that although they had a stay in a 5-star hotel, they do not have free rooms for them. Delegate The travel agency tried to solve it with alternative accommodation – depandancies, which is outside the main area, or is satisfied with another hotel with worse conditions.
Two families were supposed to choose depandancies, ie side accommodation, but it should have been a maximum of a three -star standard. Most clients ended up in a hotel, which is well known to the Czechs from the case of Petr Kramny, who also did not meet the conditions of the original reservation.
Mrs. Jana went on vacation with children and described the Czech website that the hotel was also chosen for an aquapark who was not in alternative accommodation. “The sea was only to the ankles, rather shallow than the beach. And it was far from the center,” she revealed. After two days, however, she won a room in a newly opened hotel. The family was finally satisfied with him. “Two days away from vacation and nerves in the grove,” she added.
The whole situation should have caused the so -called. overbooking, When the hotel will receive more reservations than the rooms. In this controversial practice, they rely that someone will not arrive on holiday or cancel the reservation later. But if this is not the case, there is a problem. Customers are offered alternative accommodation and believe that this will not be resolved.
“At one point, we felt that they were really prepared in advance and they count on the fact that half of the people would simply not complain,” concluded Mrs. Jana. Clients on the spot wrote a complaint protocol, which despite the initial hesitation finally signed the delegate. Those who protested uncompromisingly eventually won the substitute hotel corresponding quality.
