Last year, almost half of the complaints were about road transport. On TVDE and taxis, there are fewer complaints.

They were 7,622 complaints, more 14,32% than in 2024: the Portuguese complained more about public transport, over the past year.

The study is called ‘The State of Transport in Portugal – 2025’ and was carried out by Consumers Trust Labs, based on data from Portal da Queixa.

Lisboa (34.22%), Porto (18.97%) and Setúbal (12%) account for the majority of complaints. The majority of complaining passengers are between 25 and 54 years old.

The majority of complaints (almost 41%) are related to the road transport collective. And, in this sector, the company that stands out is Rede Expressos, with 33.61% of complaints; follow CARRIS, Carris Metropolitana, FlixBus and UNIR.

Complaints focus on delays, long waiting times and miscommunication, especially in the summer.

There was also a significant increase (34%) in complaints in the sector railway e metropolitan. Here, the CP accounted for 54% of complaints, followed by Fertagus (20%).

Main reasons: delays (37%) and overcrowding/hygienic conditions (26%).

Already in air transport, the number was almost the same as the previous year, with an increase of only 3% in complaints – but satisfaction fell by 12%.

The companies most complained about were TAP Air Portugal (28%), Ryanair (22%), EasyJet (11%) and SATA Air Açores.

No on TV and us taxis, an inversion, albeit a slight one: a descent of just 1.05%. THE Uber brings together 67%, two thirds of the complaints; Bolt recorded 29% of complaints, mainly due to improper charges and refunds (53%).

Already in rental of automobiles, there was an increase of 21%. Stand out CarJet, Guerin, Centauro Rent a Car, Europcar and Hertz. Almost 67% of complaints refer to opaque bails and fees.

Already in transport maritime there were more than twice as many complaints (+113%), especially in Transtejo, affecting commuters on the South Bank.

There were more complaints, but improvements in several areas: average satisfaction increased by 14%, average response time improved by 20%, and post-intervention emotional recovery increased by 23%.

Last year, almost half of the complaints were about road transport. On TVDE and taxis, there are fewer complaints.

They were 7,622 complaints, more 14,32% than in 2024: the Portuguese complained more about public transport, over the past year.

The study is called ‘The State of Transport in Portugal – 2025’ and was carried out by Consumers Trust Labs, based on data from Portal da Queixa.

Lisboa (34.22%), Porto (18.97%) and Setúbal (12%) account for the majority of complaints. The majority of complaining passengers are between 25 and 54 years old.

The majority of complaints (almost 41%) are related to the road transport collective. And, in this sector, the company that stands out is Rede Expressos, with 33.61% of complaints; follow CARRIS, Carris Metropolitana, FlixBus and UNIR.

Complaints focus on delays, long waiting times and miscommunication, especially in the summer.

There was also a significant increase (34%) in complaints in the sector railway e metropolitan. Here, the CP accounted for 54% of complaints, followed by Fertagus (20%).

Main reasons: delays (37%) and overcrowding/hygienic conditions (26%).

Already in air transport, the number was almost the same as the previous year, with an increase of only 3% in complaints – but satisfaction fell by 12%.

The companies most complained about were TAP Air Portugal (28%), Ryanair (22%), EasyJet (11%) and SATA Air Açores.

No on TV and us taxis, an inversion, albeit a slight one: a descent of just 1.05%. THE Uber brings together 67%, two thirds of the complaints; Bolt recorded 29% of complaints, mainly due to improper charges and refunds (53%).

Already in rental of automobiles, there was an increase of 21%. Stand out CarJet, Guerin, Centauro Rent a Car, Europcar and Hertz. Almost 67% of complaints refer to opaque bails and fees.

Already in transport maritime there were more than twice as many complaints (+113%), especially in Transtejo, affecting commuters on the South Bank.

There were more complaints, but improvements in several areas: average satisfaction increased by 14%, average response time improved by 20%, and post-intervention emotional recovery increased by 23%.