There are situations in which you want to know something from a company straight away: confirm an appointment, clarify a question about an invoice, place an order. You dial, the phone rings for what feels like an eternity, no one picks up. At some point you end up with a mailbox that has been full for three months. Or the nice voice on the other end can’t answer the exact question you actually called to ask. Frustrating for the caller, expensive for the company: small and medium-sized companies in Austria are said to lose up to 40 percent of their incoming calls on average. Calls that in most cases would simply have been a new customer.
