O Procon from São Paulo expressed concern about the possibility of new rules for hand luggage on flightswarning that changes could compromise both passenger comfort and safety. Luiz Orsatti, executive director of the organization, highlighted in an interview on LIVE CNNthat possible changes represent a setback for consumers.
If approved, passengers who choose not to check their bags will need to use smaller carry-on bags, limited to 10 kilosin addition to having to accommodate your belongings in spaces that could be used for greater comfort during the flight.
The current scenario, in the opinion of, represents a worsening of the situation, as it imposes additional restrictions on consumers without offering the previously promised compensation.
Regarding resolution 400 of 2016, which separated the charge from the cost of the air ticket. According to Orsatti, “the promise of reduced ticket prices and greater competitiveness between companies, which justified the measure at the time, did not materialize in the following years.”
